Returns and complaints

Withdrawal from the contract 

If

A) you are a consumer

or

B) you are a natural person and the contract you have concluded with us after 31 December 2020 is directly related to your business activity, but is not of a professional nature for you

- as a general rule, you have the right to withdraw from a distance contract.

You may withdraw from the contract by making a statement setting out your decision to withdraw from a contract e.g. by sending an e-mail to: kontakt@landscapestore.pl.

Return the item to us immediately, not later than within 14 days from the date when you withdrew from the contract to the address:

Pantera Tattoo Studio Bydgoszcz

27 Długa street

85-034 Bydgoszcz

You can withdraw from the contract within 14 days. 

The course of the 14-day period for withdrawal from the contract begins:

  • in the case of a contract in which we deliver the item while being obliged to transfer its ownership - from the time of taking possession of the item by you or a third party indicated by you other than the carrier, and in the case of a contract which includes many items which are delivered separately, in lots or in parts - from the time of taking possession of the last item, lot or part by you or a third party indicated by you other than the carrier. 

Sending your declaration before the expiry of this period shall be sufficient to meet the deadline.

We shall reimburse the payments made by you, including the costs of delivery of the goods in accordance with the rules and regulations without delay, but not later than within 14 days from the date on which we receive your notice of withdrawal from the contract.

We may withhold the reimbursement of the payment received from you until we have received the item back or you have supplied evidence of having sent back the item, whichever event occurs first.

Remember that you do not have the right to withdraw from a distance contract, among other things, in relation to the contract:

  • in which the object of provision is a non-prefabricated item, produced according to your specifications or serving to satisfy your individual needs;
  • in which the object of provision is an item that is liable to deteriorate or expire rapidly;
  • in which the object of provision is delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;
  • in which the object of provision are sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery.

For details on withdrawal from the contract, see our Terms and Conditions of Sale.

 

Complaints

In the event that a product purchased from us proves to be defective, you have the right to make a complaint based on the warranty. Complaints should be sent to the e-mail address: kontakt@landscapestore.pl or by mail to the following address:

Studio tatuażu Pantera Bydgoszcz

27 Długa street

85-034 Bydgoszcz

Defective goods should be sent to the above address.

In connection with the defect you can demand:

  • that the item is replaced with a defect-free product,
  • that the defect is removed,

or make a statement on:

  • price reduction,
  • withdrawal from the contract - in the case of a material defect.

We are liable to you for defects detected before the expiry of a period of two years from the date of delivery.

As a rule, you can lodge a complaint within one year from noticing the defect, but the time for lodging a complaint cannot end before the expiry of the period of the seller's liability.

Your complaint will be handled (responded to) within 14 days of the date on which we receive your complaint.

You can find more information about complaints in our Terms and Conditions of Sale.

 

Returns and complaints address

Studio tatuażu Pantera Bydgoszcz

Długa 27 street

85-034 Bydgoszcz

contact number: +48 602 489 408

e-mail: kontakt@landscapestore.pl

 

Please read the above information before submitting.

up
Shop is in view mode
View full version of the site
Sklep internetowy Shoper.pl